Privacy Policy

Status: July 2023

The protection of personal data is of the utmost importance to HÜPPE GmbH. In addition to the self-evident compliance with the legal provisions on data protection, we would like to commit ourselves with this information to the responsible handling of your data so that your privacy is protected at all times. It is important to us that you feel safe and comfortable when visiting our website. With the following information on data protection, we would like to inform you when we store which data and how we use it – naturally in compliance with the applicable legal situation.

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is

HÜPPE GmbH

Industriestrasse 3

26160 Bad Zwischenahn Germany

Phone: +49 4403 67-0

E-mail: hueppe@hueppe.com

Website: www.hueppe.com

The data protection officer of the controller is

Jörg Jaenichen

simple. efficient. fiduciary

Unternehmensberatung GmbH & Co. KG

Langenweg 55

26125 Oldenburg

Germany

1. Extent of personal data processing

We collect and use our users’ personal data only to the extent necessary to provide a functional website (this includes the HÜPPE website, the HÜPPE webshop and the HÜPPE product configurator) and our content and services. The collection and use of our users’ personal data only takes place regularly with the user’s consent. An exception applies in those cases in which prior consent cannot be obtained for factual reasons and the processing of the data is permitted by legal regulations, in particular the EU General Data Protection Regulation (GDPR).

2. Legal basis for personal data processing

Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 lit. a GDPR serves as the legal basis for the processing of personal data. When processing personal data that is necessary for the fulfilment of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary for the implementation of pre-contractual measures. Insofar as the processing of personal data is necessary to fulfil a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR serves as the legal basis. In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR serves as the legal basis. If the processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 lit. f GDPR serves as the legal basis for the processing.

3. Deletion of data and duration of storage

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Data may also be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the controller is subject. The data will also be blocked or erased if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or fulfilment of a contract.

1. Description and extent of data processingrnEach time our website is accessed, our system automatically records data and information from the accessing computer’s computer system. The following data is collected in this regard:rnrnInformation about the browser type and the version. The user’s operating system Information about the user’s mobile terminal device. The user’s Internet service provider. The user’s IP address Date and time of access. The visitor’s location Websites from which the user’s system accessed our website. Websites which are accessed by the user’s system via our website. The data is also stored in our system’s log files.rnrnu0026nbsp;

2. Legal basis for data processing. The legal basis for the temporary storage of data and the log files is Art. 6, Para. 1, lit. f of the GDPR.rnrnu0026nbsp;rnrn

3. Purpose of data processing. Temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. The user’s IP address must remain stored for the duration of the session for this purpose. Storage in log files is carried out to guarantee the functionality of the website. Additionally, we also use the data to optimise the website and to ensure the security of our IT systems. Evaluation of data for marketing purposes does not take place in this regard. In these purposes, we also have a legitimate interest in data processing according to Art. 6, Para. 1, lit. f of the GDPR.rnrnu0026nbsp;rnrn4. Duration of storage. The data shall be deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of data being recorded to provide the website, this is done when the respective session is ended. If data is stored in log files, this is done seven days afterwards at the latest. Extended storage is possible. In this case, users’ IP addresses are deleted or modified so that they can no longer be allocated to the accessing client.rnrnu0026nbsp;rnrn5. Opportunity to object and remove. Data must be recorded under all circumstances to provide the website and store the data in log files for the purpose of operating the website. As a result, the user has no opportunity to object.rnrnu0026nbsp;

4. TLS encryption

This site uses TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line. If TLS encryption is activated, the data you transmit to us cannot be read by third parties.

1. Description and scope of data processing

Our website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user’s computer system. When a user accesses a website, a cookie may be stored on the user’s operating system. These cookies contain a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.

We use cookies to make our website more user-friendly. Some elements of our website require that the accessing browser can be identified even after a page change.

The following data is stored and transmitted in the cookies:

Language settings
Called market / country website
Items in a shopping basket
Log-in information
Storage of login data
We also use cookies on our website that enable us to analyse the surfing behaviour of users.

The following data can be transmitted in this way

Recognition of whether the visitor is visiting the website for the first time or has returned
Search terms entered
Origin of the visitor
Technical data such as the browser and operating system used or information on the (mobile) devices used
Information about the internet service provider used
Information on the use of the website such as frequency of page views, pages viewed or time spent on the website
Utilisation of website functions
Demographic data
The user data collected in this way is pseudonymised using technical precautions. It is therefore no longer possible to assign the data to the accessing user. The data is not stored together with other personal user data.

When accessing our website, users are informed about the use of cookies for analysis purposes by an information banner and referred to this data protection declaration. In this context, there is also a reference to how the storage of cookies can be prevented in the browser settings.

The use of analytics cookies is explained in sections XIV and XV.

2 Legal basis for data processing

The legal basis for the processing of personal data using cookies is Art. 6 para. 1 lit. f GDPR.

3 Purpose of the data processing

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognised even after a page change.

We require cookies for the following applications:

Storage of the contents of the shopping basket and the progress of an order process
Adoption of language settings
Remembering search terms
Analyses of website usage and advertising after consent (see sections XIV and XV)
The user data collected by technically necessary cookies is not used to create user profiles.

Analysis cookies are used for the purpose of improving the quality of our website and its content. Through the analysis cookies, we learn how the website is used and can thus constantly optimise our offer to the interests of the website visitors.

These purposes also constitute our legitimate interest in the processing of personal data in accordance with Art. 6 para. 1 lit. f GDPR.

4. Duration of storage, possibility of objection and removal

Cookies are stored on the user’s computer and transmitted by it to our website. As a user, you therefore have full control over the use of cookies. You can deactivate or restrict the transmission of cookies by changing the settings in your Internet browser. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website to their full extent.

Change cookie settings

1. Description and scope of data processing

There is a contact form on our website that can be used to contact us electronically. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. These data are

The IP address of the user
Date and time of registration
Salutation
First name and surname
Company details and customer number
Address data
Contact details such as e-mail and telephone number
Type of enquiry
Message from the user
The data is processed in accordance with the legal requirements for processing the enquiry.

The use of the data for sending further information and offers on HÜPPE products and services beyond this takes place exclusively with your consent, which can be confirmed as part of the sending process for making contact.

Alternatively, you can contact us via the e-mail address provided hueppe@hueppe.com. In this case, the user’s personal data transmitted with the e-mail will be stored.

In this context, the data will not be passed on to third parties unless it is necessary for the direct processing of the enquiry. The data is used exclusively for processing the conversation.

2 Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent.

The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 lit. a GDPR. The active establishment of contact by the data subject is regarded as implicit consent to the processing of the data. If the e-mail contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR.

3. Purpose of data processing

The processing of the personal data from the input mask serves us to process the contact and – if the visitor has given their express consent – to pass on information and offers on customised HÜPPE products and services in accordance with the communication channel specified by the user.

If contact is made by e-mail, this also constitutes the necessary legitimate interest in processing the data.

The other personal data processed during the sending process is used to prevent misuse of the contact form and to ensure the security of our information technology systems.

4. Duration of storage

The data is deleted as soon as it is no longer required to fulfil the purpose for which it was collected. For the personal data from the input screen of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified and the user has no further interest in a HÜPPE product or service.

1. Description and scope of data processing

Via our website it is possible to request address data of craftsmen, dealers or sales exhibitions in the user’s neighbourhood. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. These data are

The IP address of the user
Date and time of the enquiry
Salutation
First name and surname
Address data
Contact details such as email and telephone number
Information on which specific product you are interested in
The data is processed in accordance with the legal requirements for processing the enquiry.

The data will only be used to send you further information and offers on HÜPPE products and services with your consent, which can be confirmed when you send the contact form.

2 Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent.

3 Purpose of the data processing

The processing of the personal data from the input mask serves us to process the enquiry for regional craftsmen or traders. In addition, we use the data to pass on information about HÜPPE products and services, provided the user has given their express consent.

The other personal data processed during the sending process is used to prevent misuse of the contact form and to ensure the security of our information technology systems.

The data collected in this context will not be passed on to third parties.

4. Duration of storage

The data is deleted as soon as it is no longer required to fulfil the purpose for which it was collected. For the personal data from the input screen of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified and the user has no further interest in a HÜPPE product or service.

1. Description and scope of data processing

On our website, we offer users the option of forwarding information or PDF data directly to third parties. The use of this function is permitted for sending information to a customary extent and exclusively to third parties known directly to the user.

We prohibit the use of this function for spam-like use.

If a user makes use of this option, the data entered will be transmitted to us. These data are

First name and surname of the recipient
E-mail address of the recipient
First name and surname of the sender
E-mail address of the sender
The data is processed in accordance with the legal requirements for processing the enquiry.

The sender’s data will be communicated to the recipient in the e-mail.

2 Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent.

3. Purpose of the data processing

The processing of the personal data from the input mask serves to send the requested information material by the user to a third party known to him. The personal data will not be stored after the information has been sent.

The sender’s data is communicated to the recipient for authentication purposes. The data will not be passed on to third parties.

4. Duration of storage

The personal data will be deleted immediately after the information has been sent to the third party known to the user.

1. Description and scope of data processing

On our website, we offer the option of requesting a technician for a service (such as a repair) on site.

The following data is also stored when the message is sent:

The IP address of the user
Date and time of registration
Salutation
First name and surname
Address data
Contact details such as e-mail and telephone number
Product details such as ID number, series, product name and year of manufacture
Message describing the problem
Service costs
Information about possible additional costs
Payment details for the selected payment method (credit card, PayPal or direct debit)
The data is processed in accordance with the legal conditions for processing the enquiry.

The data will only be used to send you further information and offers on HÜPPE products and services with your consent, which can be confirmed when you send your enquiry.

2 Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent.

3 Purpose of the data processing

The processing of the personal data from the input mask serves us to send a regional technician, to process and pay for the desired service. In addition, we use the data to pass on information about HÜPPE products and services, provided the user has given their express consent.

The other personal data processed during the sending process is used to prevent misuse of the contact form and to ensure the security of our information technology systems.

In the course of payment for the requested service, data is transferred to our payment service provider for the execution of the payment process.

4. Duration of storage

The data is deleted as soon as it is no longer required to fulfil the purpose for which it was collected. For the personal data from the input screen of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified and the user has no further interest in a HÜPPE product or service.

1. Description and scope of data processing

On our website, we offer the service of requesting a callback.

If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. These data are

The IP address of the user
Date and time of registration
Salutation
First name and surname
Contact details such as e-mail and telephone number
Message from the user
The data is processed in accordance with the legal requirements for processing the enquiry.

The data will only be used to send you further information and offers on HÜPPE products and services with your consent, which can be confirmed when you send the contact form.

2 Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent.

3 Purpose of the data processing

The processing of the personal data from the input mask serves us to process and carry out the desired callback. In addition, we use the data to pass on information about HÜPPE products and services, provided the user has given their express consent.

The other personal data processed during the sending process is used to prevent misuse of the contact form and to ensure the security of our information technology systems.

The data will not be passed on to third parties.

4. Duration of storage

The data is deleted as soon as it is no longer required to fulfil the purpose for which it was collected. For the personal data from the input screen of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified and the user has no further interest in a HÜPPE product or service.

1. Description and scope of data processing

In our webshop we offer the possibility to buy spare parts, cleaning agents and accessories. This is possible with a customer account and the necessary registration. The following data is stored for registration and in the course of the purchase:

The IP address of the user
Date and time of the purchase
Salutation
First name and surname
Address data
Contact details such as email and telephone number
Products ordered
Data of the desired payment method
The data is processed in accordance with the legal requirements for processing the enquiry.

The data will only be used to send you further information and offers on HÜPPE products and services with your consent, which can be confirmed when you send your enquiry.

2 Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent.

3. Purpose of the data processing

The processing of personal data from the input mask serves to set up a customer account and to send and pay for the desired products. In addition, we use the data to pass on information about HÜPPE products and services, provided the user has given their express consent.

The other personal data processed during the sending process is used to prevent misuse of the contact form and to ensure the security of our information technology systems.

In order to process the payment, the data of the selected payment transaction will be forwarded to our payment service provider.

1. Description and scope of data processing

Your personal data will only be used for advertising purposes without your express consent within the narrow limits of legal authorisation. We will not contact you by e-mail or telephone for advertising purposes without your express consent.

With your consent and within the scope of legal authorisation, we process and use the following data to the extent necessary for the purpose of advertising our own products, services or offers:

Membership of a group of people (e.g. HÜPPE customer or prospective customer)
Salutation
First name and surname
Address data
Contact details such as telephone or e-mail

2 Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent.

3 Purpose of the data processing

We use the personal data you enter to inform you occasionally about HÜPPE products or services. This is done via the communication channel selected by the user.

The user can object to the use of personal data for advertising purposes at any time.

4. duration of storage

The processing of personal data serves us to pass on information and offers on HÜPPE products or services that are customised for the user.

The data collected in this context will not be passed on to third parties.

5. right of objection and cancellation

You can object to the use of your personal data for advertising purposes at any time.

1. Description and scope of data processing

We use Google AdWords and the remarketing technology offered by Google to tailor our online marketing (e.g. banner advertising) more specifically to your needs and interests. Demographic data is collected anonymously and your interest in our products and services is stored in cookies for remarketing purposes. When you visit other websites that are connected to Google’s remarketing technology, these cookies are read and used to provide you with information that is of individual interest to you. This is done anonymously, i.e. you cannot be identified from the information stored in the cookies.

2 Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent.

After accessing our website, you will be informed about the use of cookies. By confirming the cookie notice or by continuing to visit the website, you consent to the use of cookies.

3. Purpose of data processing

We use Google AdWords to display targeted information about your search queries on Google. We also use display banners and remarketing banners to show you advertising banners on third-party websites that are tailored to your interests. The information required for this is stored anonymously.

4. Duration of storage

The cookies automatically lose their validity after thirty days.

5. Objection and removal option

If you do not want information to be used for banner adverts tailored to your interests, you can object to this at any time. You can prohibit the use of information for personalised advertising via the ad management settings at www.google.com/settings/ads.

1. Description and scope of data processing

This website uses Google Analytics, a web analytics service provided by Google Inc (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookies about your use of this website is usually transferred to a Google server in the USA and stored there.

We use IP anonymisation through the extension “_anonymizeIp()”. IP anonymisation means that Google shortens the IP address within member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand. This excludes the possibility of direct personal identification. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there.

We use Google Analytics to anonymously evaluate your use of the website in order to analyse the use and activities on the website and to provide further services associated with the use of the website and the Internet. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

This website uses the “demographic characteristics” function of Google Analytics. This allows reports to be created that contain statements about the age, gender and interests of visitors to the site. This data comes from interest-based advertising from Google and from visitor data from third-party providers. This data cannot be assigned to a specific person by the controller.

2 Legal basis for data processing

The legal basis for the use of Google Analytics is Art. 6 para. 1 lit. a GDPR.

After accessing our website, you will be informed about the use of cookies. By confirming the cookie notice or by continuing to visit the website, you consent to the use of cookies.

3. Purpose of data processing

You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described in the next point.

4. Duration of storage

The data sent by us and linked to cookies, user identifiers (e.g. user ID) or advertising IDs are automatically deleted after 14 months. Data that has reached the end of its retention period is automatically deleted once a month. Further information on data protection and terms of use can be found at policies.google.com or www.google.com/analytics/terms/de.html.

5 Possibility of objection and removal

You can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link. The current link is: tools.google.com/dlpage/gaoptout.

You can prohibit the collection of demographic data via the settings for ad management (https://www.google.com/settings/ads).

1. Use of Facebook components

Our website uses functions of the social network Facebook, provider Facebook Inc, 1 Hacker Way, Menlo Park, California 94025, USA. You can recognise the Facebook plugins by the Facebook logo or the “Like” button on our site. You can find an overview of the Facebook plugins here: developers.facebook.com/docs/plugins/.

When you access our pages with Facebook plug-ins, a connection is established between your browser and the Facebook servers. Data is already transmitted to Facebook in the process. Among other things, Facebook receives the information that you have visited our site with your IP address. This allows Facebook to associate your visit to our site with your user account. Interactions, in particular the use of a comment function or clicking on a “Like” or “Share” button, are also passed on to Facebook. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Facebook. Further informa

If you do not want Facebook to be able to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account. The Facebook privacy policy mentioned above provides more detailed information on this, in particular on the collection and use of data by Facebook, your rights in this regard and the setting options for protecting your privacy.

2. Use of Twitter components

Functions of the Twitter service are integrated on our website. These functions are offered by Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “Re-Tweet” function, the websites you visit are linked to your Twitter account and made known to other users. Data is also transmitted to Twitter. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Twitter. Further information on this can be found in Twitter’s privacy policy at twitter.com/privacy.

You can change your data protection settings on Twitter in the account settings at:

twitter.com/account/settings.

tion on this can be found in Facebook’s privacy policy at www.facebook.com/about/privacy.

3. Use of YouTube components

Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. The YouTube server is informed which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account. In addition, it may be possible for YouTube to track your user behaviour even when you are logged out, as anonymous data could also be assigned to a profile there.

Further information on the handling of user data can be found in YouTube’s privacy policy at: www.google.de/intl/de/policies/privacy

1. Description and scope of data processing

On our website, we offer users the opportunity to register by providing personal data. The data is entered into an input mask and transmitted to us and stored. The data is not passed on to third parties. The following data is collected as part of the registration process:

The following data is also stored at the time of registration:

The IP address of the user
Date and time of registration
Salutation
Customer number
First name and surname
User name and password (in encrypted form)
Contact details such as e-mail address, telephone number and fax number
Company name and address
Details of the profession
As part of the registration process, the user’s consent to the processing of this data is obtained.

2 Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent.

3. Purpose of the data processing

User registration is required for the provision of certain content and services on our website.

Within the B2B area, we provide our B2B customers with additional information and services that are important for their individual area of activity and are not intended for the general public.

In order to prevent unauthorised access, the user is checked.

We also use the data provided during registration for the B2B area to make contact by telephone, e-mail or post in order to provide requested services or to pass on information and offers on products tailored to the user.

4. Duration of storage

The data will be deleted as soon as the business relationship with the B2B customer is discontinued.

5 Possibility of objection and cancellation

As a user, you have the option of cancelling your registration and access to the B2B area at any time. You can have the data stored about you amended at any time.